Refund policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help.

Returns:

• Items can be returned within 30 days of the delivery date.

• To be eligible for a return, items must be unused, in their original condition, and in the original packaging.

• Proof of purchase (e.g., order number or receipt) is required for all returns.

How to Initiate a Return:

To start a return, please contact our customer support team at contact@yellowpawpaw.com. We’ll provide return instructions and a shipping label if applicable.

Refunds:

• Once we receive and inspect your returned item, we will notify you of the status of your refund.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

Exchanges:

Need a different size, color, or item? We’re happy to help with exchanges—just reach out to our support team to get started.

Non-Returnable Items:

Certain items may be final sale or non-returnable due to hygiene or safety reasons. These will be clearly marked at the time of purchase.

Return Shipping Costs:

• If the return is due to our error (e.g., incorrect or defective item), we’ll cover the return shipping cost.

• For all other returns, the customer is responsible for return shipping.

If you have any questions about our return policy, don’t hesitate to reach out. We’re here to help!